Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 703-968-6648 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Great team and awesome service. We worked through a headache with tires and they made it right even though it wasn’t their problem!!
Chantilly, VA
Taylor & the hard working crew at High Tech 4x4 are hands down the best garage i’ve used/found in the Northern Virginia area. I have brought them all types of cars with all types of issues, and some of them needing some extensive troubleshooting. These wonderful men and women have always come through with great trouble shooting at a very reasonable price. This is very hard and rare to find anywhere in this area. I’ve been an extremely loyal customer and client of theirs for over 10+ years. I won’t take my cars anywhere else. They always keep me updated, provide me with detailed estimates that are very reasonable. They stand behind their work, and they always keep all of five of my cars on the road. They will work on anything that I bring them without any complaint or hesitation. They just recently helped me on a JDM car that was only sold in Japan. The technicians were able to troubleshoot a couple electrical and mechanical issues easily and resolved these issues even without having any service repair manuals for these cars that were only sold in Japan. Very impressed with their quality of work, the way they approach the work and their pleasant attitudes. Every time i arrive with a problem Taylor & the entire crew at high tech find a solution. You guys make a car repair look easy and I appreciate you all. They are A++++ Thanks, your lifelong customer Mark
Chantilly, VA
Very attentive to my concerns. The waiting area has coffee, cold drinks, and snacks. They even adjusted my headlights and pached a hole in the roof of the cab, all at no extra charge.
Chantilly, VA
The service was great as well as the people working there! I would recommend anyone to High Tech.
Chantilly, VA
